Privacy Policy

Introduction

glade-plover ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By accessing our website or using our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not access our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, postal address)
• Financial information necessary to provide our advisory services
• Communication records including emails and consultation notes
• Service preferences and consultation history

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised for analytics purposes)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our financial advisory services
• Respond to your enquiries and fulfil your requests
• Send administrative information, such as appointment confirmations
• Analyse usage patterns to improve our website and services
• Comply with legal obligations and regulatory requirements
• Protect against fraudulent or illegal activity

Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (subject to confidentiality agreements)
• With lenders or financial institutions when facilitating loan applications (with your explicit consent)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for certain processing activities
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: Level 12, 180 George Street, Sydney, NSW 2000, Australia